Have you received your order but some items are not suitable? Don't worry, you can return them to us*. We offer you 1 return per order.

You have 30 days To return them to us from the date of receipt (period reduced to 14 days for articles on sales, promotions and good business). For an exchange or receive a refund, all the returned items must not have been used/worn and must imperatively be in the same condition as you have received them: correctly folded in their original packaging, with all the labels still attached.

We want to inform you that if you return products that are part of a commercial offer including a gift, You can keep the gift but its value will be billed during refund.

A prepaid return label simplifies feedback for France and several European countries.

The label of Prepaid return is available for France,
Europe (Except Denmark, Norway, Sweden, Iceland, Latvia).

Click on the Info Bar return form and enter your order number and email number.

or click directly here: back

The feedback is free for mainland France and Belgium. Only one return is offered by order.

For other countries, in the event of use, a package is deducted from your refund:
-€ 9: Europe Zone 1-2 Austria, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain
-12 €: Europe Zone 3-4 Bulgaria, Croatia, Cyprus, Czech Republic, Finland, Greece, Hungary, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Albania, Andorra, Armenia, Belarus, Bosnia From the City of Vatican, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Isle Bouvet, Islands of Man, Åland Islands, Faroese Islands, Jersey, Kosovo, Reunion, Liechtenstein, Northern Macedonia, Mayotte, Moldova, Monaco, Montenegro, Saint-Marin, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, United Kingdom
- 25 €: rest of the world

Each returned product must be in are initial condition, with label and packaging.
Add the command number on free paper.
Use a box or opaque pocket. You can choose an already used packaging, but mask the old labels or texts.

If you use the return label, stick on the packaging and place the package without paying.

Otherwise, send back with the carrier of your choice to:
Fashion City - Toxik3 (Lot 47 bis), 8/10 rue de la Haie Coq - 93300 Aubervilliers. FRANCE

The packages remain under your responsibility until receipt in our toxik3 offices. We recommend that you check all the information upstream, keep proof of deposit and the monitoring number of your package to the refund of your order.

Yes, for one of the following reasons:
-A product is not in its initial state
- the 30 -day period is exceeded

In this case, customer service will contact you to find a solution, but your refund can be refused.

Returns are treated within 10 days after reception in our warehouse.

You are notified by e-mail when processing your return.

We want to inform you that if you return products that are part of a commercial offer including a gift, you can keep the gift, but its value will be invoiced during reimbursement. We thank you for your understanding and we remain at your disposal for any additional question or concern via email: shop@toxik3.com

You can follow the progress of your package using the tracking number available on your return label. You can do it directly on the Colissimo site via "Follow your package"or on the Mondial Relay site via"Follow your package", Depending on the return label you received.

We inform you that as soon as the returned product is received in our offices and its verified condition, we will immediately reimburse. A notification email will be sent to you as soon as this operation is carried out.

Please note that returns generally take More time than shipping, because the carrier is waiting to have enough packages to make a trip, which is a common practice.

However, you can follow the progress of your package using the tracking number available on your return label. You can do it directly on the website Colissimo via "Follow your package"or on the site of Mondial Relay via "Follow your package", Depending on the return label you received.

We ask you to contact us only after a 3 weeks If necessary, because we will not respond to any email concerning the follow-up of your return before this period.

You can write to us at: shop@toxik3.com, or directly use the form at the bottom of the page on the information bar.

Our sizes are French. We do not cut nor small. It is advisable to take your usual size.

When in doubt, it's like shoes, take the size above!

To guide you, most products have this information in description. The size of the model and what it is wearing.

Yes, most of our jeans contain elastane for your comfort. You will also find the composition of each product in the description.

Yes we have a sizes guide for our jeans and pants, which you will find just above the "Add to the basket" button.

Otherwise you can also find it by clicking on the following link:

Size guide

Here it all depends on you and how you like to wear your clothes. Are you more comfortable when the pants sticks to the body, where do you prefer to be freer to move?

If you like to have the feeling of the close body, look at the composition of pants by favoring stretch and/or elastane materials, and take your usual size.

Here is an example of a collection to promote:

360 ° Full Stretch

If on the contrary, you like to be able to pass a t-shirt in your pants, move to the sandstone of your desires, and be sure that it goes: take a size above and favor the belt.

If you have a doubt, but you still like to wear adjusted clothes, opt for oversize models and take your usual size.

For example, this jacket model:

Vix nail jacket

If on the other hand the model of the jacket is adjusted, favor the size above.

Example of adjusted jacket model:

Tess officer jacket

Two possible reasons for this:

- either the product has been removed from the catalog due to a stock shortage

- Either the product is not the toxik3 brand