We offer delivery to relay points in countries covered by Mondial Relay and home delivery via Colissimo for the majority of European countries.

We work with two partner carriers:

• Mondial Relay for delivery to a relay point.
• Colissimo (La Poste) for home delivery with signature.

The choice of carrier depends on the delivery method selected when placing your order.

Delivery to relay points via Mondial Relay is offered in the following countries:

Metropolitan France (FR), Germany (DE), Austria (AT), Belgium (BE), Spain (ES), Italy (IT), Luxembourg (LU), Netherlands (NL), Portugal (PT), Poland (PL).

Home delivery via Colissimo is offered in the following countries:

Metropolitan France (FR), Germany (DE), Austria (AT), Belgium (BE), Bulgaria (BG), Cyprus (CY), Croatia (HR), Denmark (DK) Spain (ES), Estonia (EE), Finland (FI), Greenland (GL), Guernsey (GG), Jersey (JE), Latvia (LV), Liechtenstein (LI), Lithuania (LT), Great Britain (GB), Greece (GR), Hungary (HU), Ireland (IE), Iceland (IS), Italy (IT), Luxembourg (LU), Malta (MT), Monaco (MC), Norway (NO), Netherlands (NL), Portugal (PT), Poland (PL), Switzerland (CH), Romania (RO), Slovakia (SK), Slovenia (SI), Sweden (SE), Czechia (CZ), Türkiye (TR).

If your country does not appear in the list of countries offered, you can contact us for a quote. We invite you to contact our customer service for this purpose.

Delivery costs are updated and calculated as close as possible to the price list applicable to our partner carriers based on the delivery method chosen (at a relay point via Mondial Relay, at home via Colissimo), the destination and the weight of the package. Delivery costs are calculated for your order before the payment stage.

Delivery times vary depending on the delivery method and destination. Below are the indicative deadlines provided by our partner carriers.

Delivery to relay point (via Mondial Relay):

• Metropolitan France, Belgium, Luxembourg: 3 - 5 days
• Germany, Austria, Spain, Italy, Netherlands, Poland, Portugal: 3 - 6 days

Home delivery (via Colissimo):

• Metropolitan France, Monaco: 24 - 48 hours
• Belgium, Luxembourg, Netherlands: 3 - 5 days
• Austria, Guernsey, Jersey, Ireland, United Kingdom, Switzerland: 4 - 8 days
• Denmark, Estonia, Greenland, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czechia, Slovakia, Slovenia, Sweden: 5 - 9 days
• Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania, Türkiye: 5 - 10 days
  
  

Tracking of your package is accessible via the shipping confirmation email. You can follow its delivery directly on the tracking links:

• Colissimo : https://www.laposte.fr/outils/suivre-vos-envois
• Mondial Relay : https://www.mondialrelay.fr/suivi-de-colis/

In the event of a delay of more than 7 days, we invite you to contact our customer service.

Parcels returned to the sender for reasons of non-presentation of the recipient (for example after expiry of the holding period at the collection point) are treated as an automatic return. The amount of the order concerned, deducted from shipping and return costs, will be refunded after receipt and verification of the returned package.

We strive to maintain the highest possible quality of service. However, if you have received a defective item or one different from that ordered, you can contact our customer service for the return of the items concerned and the reimbursement of the related amounts (or their exchange) free of charge.

If you change your mind, you have the option of returning some or all of the items ordered and requesting a refund. All items ordered are eligible subject to compliance with the returns conditions. Delivery charges are not refundable except in the event of an order preparation error or defective items.

• Patterns

You can return ordered items for any reason. Transport costs are applicable and are the responsibility of the customer (except in cases of order preparation errors or defective items).

• Deadlines

You have 14 days from the date of receipt to make your request and return the items.

• Condition and conditions of the items

Items must be returned with proof of order, in their original condition (unused, unworn, unwashed), folded in their original packaging with all tags attached and in good condition.

Transport costs are applicable for returned items where a collection service is available. These fees will be deducted from the refund amount. They are updated and calculated as close as possible to the price list applicable to our partner carriers based on the country of origin and the weight of the package.

List of countries with a partner collection service:

• Mondial Relay : Metropolitan France, Germany, Austria, Belgium, Spain, Italy, Luxembourg, Netherlands, Poland, Portugal.
• Colissimo : Metropolitan France, Germany, Austria, Italy, Belgium, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Malta, Norway, Romania, Slovakia, Slovenia, Sweden, Switzerland, Czechia.

For other countries, shipping of returned items is the responsibility and expense of the customer.

1. Enter your return request

Have your order number (TX...) and your customer identifier (account email or the one used when ordering), then complete the form. return form. Attach the requested supporting documents (information, possible photos). A return label will be sent to you by email after validation of your request.

2. Prepare your package

Return the items in their original condition, unworn, unwashed, with all tags attached and in good condition, properly folded in their original packaging accompanied by the order sheet.

3. Send your package

• at a relay point with Mondial Relay: Print the return label and drop off your package at the Relay Point of your choice.
  Find relay points near you:
  Mondial Relay relay point

• in post office with Colissimo: Print the return label and drop off your package at a post office.

• other terms: Return costs are your responsibility. Ship your package to the following address:
  Toxik3, 8 rue de la haie coq, Cifa lot 47 bis, 93300, Aubervilliers, France

4. Reimbursement

Your refund (corresponding to the amount of your order after deduction of transport and return costs) will be made upon receipt of the return package after verification via the payment method used when ordering.

We do not offer exchange.

To make a return, click here.

We have the following payment methods: Amex, Apple Pay, Visa, Mastercard and Paypal.