frequently asked Questions


Toxik3 book through the world And you can follow your order at any time. The delivery price of your order will be calculated during payment.Your order will be delivered, at the latest, on the date indicated on the confirmation of sending or, if there is no specified date, within 30 days after the dispatch confirmation, excluding exceptional circumstances.

Delivery: Chronopost

Metropolitan France : 24-hour delivery excluding weekends, € 10.

Delivery: Mondial Relay

Metropolitan France & Belgium: Available from € 69 purchase, delivery 5 to 7 working days, otherwise € 3.50.

Delivery: Colissimo (La Poste)

Standard metropolitan France:Available from € 90 purchase, delivery 2-4 working days, otherwise € 5.

Europe Zone 1 : Offered from 90 € of purchase. Belgium, Germany, Luxembourg, Netherlands, delivery 6-8 working days, otherwise € 6

Europe Zone 2: Offered from € 90 purchase, Austria, Ireland, Italy, United Kingdom, Portugal, Spain, delivery 6-8 working days, otherwise 9 €

Europe Zone 3/4: Bulgaria, Croatia, Cyprus, Tchéquie, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Albania, Andorra, Armenia, Belarus, Bosnia-Herzégovine, State of the State City of the Vatican, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Island Bouvet, Islands of Man, Åland Islands, Faroese Islands, Iceland, Jersey, Kosovo, Liechtenstein, Northern Macedonia, Mayotte, Moldova, Monaco, Monténégro, Norway, Saint -Marin, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey (€ 15), delivery 8-10 working days.

REST OF THE WORLD(€ 30.00), delivery 8-14 working days.

Your order will be delivered to the delivery address provided when ordering. If your delivery address is isolated, for example on peripheral islands or other distant destinations, it is possible that we are unable to deliver the order to this address. If this case concerns you, you will be informed before we accept your order. We reserve the right not to deliver in any country prohibited by export laws and regulations. Orders cannot be delivered to similar postal boxes or addresses. Products of the same order cannot be delivered to different delivery addresses.
If you order a product (s) requiring international delivery, they may be opened and inspected by the customs authorities and may be subject to import taxes to be paid when receipt of the order. You will be responsible for these import taxes. Please note that we have no control over these taxes and cannot provide for their amounts. Please contact your local customs authority for more information before placing your order. In the event that you want to make an item, import taxes will be reimbursed if they were included in the purchase price.
If they were not included, you would be responsible for the procedures for the recovery of these taxes from your customs authorities. Please also note that you must comply with all applicable laws in the product delivery country. We will in no case be responsible for breaking these laws from you.

We work mainly with Colissimo (La Poste), but the final carrier can vary because it is chosen to ensure the best experience throughout the year.
Upon receipt of the shipping confirmation email, you will find the follow -up of your carrier.

Monitoring your package is available in the shipping email.

Regular follow -up will allow you to know the exact delivery date.

In the event of delay of more than 7 days, contact the customer service service which will open a survey of the carrier.


Have you received your order but some items are not suitable? Don't worry, you can return them to us*. We offer you 1 return per order.

You have 30 days To return them to us from the date of receipt (period reduced to 14 days for articles on sales, promotions and good business). For an exchange or receive a refund, all the returned items must not have been used/worn and must imperatively be in the same condition as you have received them: correctly folded in their original packaging, with all the labels still attached.

We want to inform you that if you return products that are part of a commercial offer including a gift, You can keep the gift but its value will be billed during refund.

A prepaid return label simplifies feedback for France and several European countries.

The label of prepaid return is available for France,
(except Denmark, Norway, Sweden, Iceland, Latvia).

Click on the returns form in the info bar and enter your order number and email.

or Click directly here:back

Returns are free for mainland France and Belgium. Only one return is offered per order.

For other countries, if used, a flat rate is deducted from your refund:
- €9: Europe zone 1-2 Austria, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom
- 12€: Europe zone 3-4 Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Albania, Andorra, Armenia, Belarus, Bosnia-Herzegovina, State Vatican City, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Isle of Man, Åland Islands, Faroe Islands, Jersey, Kosovo, Reunion, Liechtenstein, North Macedonia, Mayotte, Moldova, Monaco, Montenegro, San Marino, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey
- €25: Rest of the world

Each returned product must be in its original condition, with label and packaging.
Add the order number on plain paper.
Use cardboard or an opaque pouch. You can choose packaging that is already used, but hide any old labels or text.

If you use the return label, stick it to the packaging and drop off the package without paying.

Otherwise, send back with the carrier of your choice to:
Fashion City - Toxik3 (lot 47 bis), 8/10 Rue de la Haie Coq - 93300 Aubervilliers. FRANCE

Packages remain your responsibility until receipt in our Toxik3 offices. We recommend that you carefully check all information in advance, keep proof of deposit and the tracking number of your package until your order is refunded.

Yes, for one of the following reasons:
-A product is not in its initial state
- the 30 -day period is exceeded

In this case, customer service will contact you to find a solution, but your refund can be refused.

Returns are treated within 10 days after reception in our warehouse.

You are notified by e-mail when processing your return.

We want to inform you that if you return products that are part of a commercial offer including a gift, you can keep the gift, but its value will be invoiced during reimbursement. We thank you for your understanding and we remain at your disposal for any additional question or concern via email: shop@toxik3.com


You can exchange all types of products in their initial condition (or damaged, washed, modified or worn) and without detaching their labels.

You have 30 days to return your package (between reception and deposit).

A prepaid return label simplifies feedback for France and several European countries. Just print it and stick it on your shipping packaging.

Exchange is possible for mainland France and Belgium. For the other countries we carry out reimbursements directly.

Click on the info bar form and enter your order number and email.

Or click directly here:return center

Then follow the requested steps for your exchange.

Each returned product must be in are initial condition, with label and packaging. Add the order number to free paper. Use an opaque cardboard or pocket.

Use your return label that you will have previously printed, and glue it on the packaging. Then place the package without paying.

Yes, you can exchange your product until satisfaction, if the exchange policy is respected.

However, only the first exchange is offered.

You should then pay the return and delivery costs.

This amount is at least 6 euro in mainland France, and 10 euro in Belgium.

Customer service

You can write to us at: shop@toxik3.com, or directly use the form at the bottom of the page on the information bar.

Means of payment

We have the following means of payment: Amex, Apple Pay, Visa, Mastercard and Paypal.

Product questions

Our sizes are French. We do not cut nor small. It is advisable to take your usual size.

When in doubt, it's like shoes, take the size above!

To guide you, most products have this information in description. The size of the model and what it is wearing.

Yes, most of our jeans contain elastane for your comfort. You will also find the composition of each product in the description.

Yes we have a sizes guide for our jeans and pants, which you will find just above the "Add to the basket" button.

Otherwise you can also find it by clicking on the following link:

Size guide

Here it all depends on you and how you like to wear your clothes. Are you more comfortable when the pants sticks to the body, where do you prefer to be freer to move?

If you like to have the feeling of the close body, look at the composition of pants by favoring stretch and/or elastane materials, and take your usual size.

Here is an example of a collection to promote:

360 ° Full Stretch

If on the contrary, you like to be able to pass a t-shirt in your pants, move to the sandstone of your desires, and be sure that it goes: take a size above and favor the belt.

If you have a doubt, but you still like to wear adjusted clothes, opt for oversize models and take your usual size.

For example, this jacket model:

Vix nail jacket

If on the other hand the model of the jacket is adjusted, favor the size above.

Example of adjusted jacket model:

Tess officer jacket

Two possible reasons for this:

- either the product has been removed from the catalog due to a stock shortage

- Either the product is not the toxik3 brand

Free delivery

From € 69 of purchase, in relay point

(Metropolitan France & Belgium)