F.A.Q

frequently asked Questions

Delivery

Toxik3 book throughthe worldAnd you can follow your order at any time. The delivery price of your order will becalculated during payment.Your order will be delivered, at the latest, on the date indicated on the confirmation of sending or, if there is no specified date, within 30 days after the confirmation of shipment, excluding exceptional circumstances.

Delivery: Colissimo (La Poste)

Standard metropolitan France:Offered from € 90 purchase, delivery2-4 daysworking, if not € 5.

Europe Zone 1: Offered from € 90 purchase. Belgium, Germany, Luxembourg, Netherlands, delivery2-8 working days, otherwise 6 €

Europe Zone 2: Offered from € 90 purchase, Austria, Ireland, Italy, United Kingdom, Portugal, Spain, Delivery 2-8 working days, otherwise 9 €

Europe Zone 3/4: Bulgaria, Croatia, Cyprus, Tchéquie, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Albania, Andorra, Armenia, Belarus, Bosnia-Herzégovine, State of the State City of the Vatican, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Island Bouvet, Islands of Man, Åland Islands, Faroe Islands, Iceland, Jersey, Kosovo, Liechtenstein, Northern Macedonia, Mayotte, Moldova, Monaco, Montenegro, Norway, Saint -Marin, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine (€ 15), delivery5-7 working days.

REST OF THE WORLD(€ 30.00), delivery8-14 working days.


Your order will be delivered to the delivery address provided when ordering. If your delivery address is isolated, for example on peripheral islands or other distant destinations, it is possible that we are unable to deliver the order to this address. If this case concerns you, you will be informed before we accept your order. We reserve the right not to deliver in any country prohibited by export laws and regulations. Orders cannot be delivered to postal boxes or similar addresses. Products of the same order cannot be delivered to different delivery addresses.
If you order a product (s) requiring international delivery, they may be open and inspected by the customs authorities and may be subject to import taxes to be paid when receipt of the order. You will be responsible for these import taxes. Please note that we have no control over these taxes and cannot plan their amounts. Please contact your local customs authority for more information before placing your order. In the event that you want to make an item, import taxes will be reimbursed if they were included in the purchase price.
If they were not included, you would be responsible for the procedures for the recovery of these taxes from your customs authorities. Please also note that you must comply with all applicable laws in the product delivery country. We will in no case be responsible for breaking these laws from you.

We work mainly with Colissimo (La Poste), but the final carrier can vary because it is chosen to ensure the best experience throughout the year.
Upon receipt of the shipping confirmation email, you will find the follow -up of your carrier.

Monitoring your package is available in the shipping email.

Regular follow -up will allow you to know the exact delivery date.

In the event of delay of more than 7 days, contact the customer service service which will open a survey of the carrier.

Return

You can return all types of products in their initial condition (or damaged, washed, modified or worn) and without detaching their labels.

You have 30 days to return your package (between reception and deposit).

A prepaid return label simplifies returns for France and several European countries. In the event of use, a package is deducted from your refund.

The refund is made within 10 days (no exchange).

The prepaid return label is available for France,
Europe (except Denmark, Norway, Sweden, Iceland, Latvia).

Click on the return to the info bar and enter your order number and email.

or click directly here:return center

Returns are free for mainland France and Belgium.

For other countries, in the event of use, a package is deducted from your reimbursement:
-€ 9: Europe Zone 1-2 Austria, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain
-12 €: Europe Zone 3-4 Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovénie, Spain, Sweden, United Kingdom, Albania , Andorra, Armenia, Belarus, Bosnia and Herzegovina, State of the City of the Vatican, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Isle Bouvet, Islands of Man, Åland Islands, Faroe Islands, Iceland, Jersey, Kosovo, Reunion, Liechtenstein, Northern Macedonia, Mayotte, Moldova, Monaco, Montenegro, Norway, Saint-Marin, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine
- 25 €: rest of the world

Each returned product must be in are initial condition, with label and packaging.
Add the command number on free paper.
Use a box or opaque pocket. You can choose an already used packaging, but mask the old labels or texts.

If you use the return label, stick on the packaging and place the package without paying.

Otherwise, return with the carrier of your choice to:
Fashion City - Toxik3 (lot 47 bis), 8/10 rue de la Haie Coq - 93300 Aubervilliers. FRANCE

Yes, for one of the following reasons:
-a product is not in its initial state
- the 30 -day period is exceeded

In this case, customer service will contact you to find a solution, but your refund can be refused.

Returns are treated within 10 days after reception in our warehouse.

You are notified by e-mail when processing your return.

Exchange

You can exchange all types of products in their initial condition (or damaged, washed, modified or worn) and without detaching their labels.

You have 30 days to return your package (between reception and deposit).

A prepaid return label simplifies returns for France and several European countries. Just print it and stick it on your shipping packaging.

Click on the info bar form and enter your order number and email.

Or click directly here:return center

Then follow the requested steps for your exchange.

Each returned product must be in are initial condition, with label and packaging. Add the order number on free paper. Use an opaque box or pocket.

Use your return label that you will have previously printed, and glue it on the packaging. Then place the package without paying.

Yes, you can exchange your product until satisfaction, if the exchange policy is respected.

However, only the first exchange is offered.

You should then pay the return and delivery costs.

Customer service

You can write to us at: shop@toxik3.com, or directly use the form at the bottom of the information bar.

Means of payment

We have the following means of payment: Amex, Apple Pay, Visa, Mastercard and Paypal.

Product questions

Our sizes are French. We do not cut nor small. It is advisable to take your usual size.

When in doubt, it's like shoes, take the size above!

To guide you, most products have this information in description. The size of the model and what it carries.

Yes, most of our jeans contain elastane for your comfort. You will also find the composition of each product in the description.

Yes we have a sizes guide for our jeans and pants, which you will find just above the "add to the basket" button.

Otherwise you can also find it by clicking on the following link:

Size guide

Here it all depends on you and how you like to wear your clothes. Are you more comfortable when the pants sticks to the body, where do you prefer to be more free to move?

If you like to have the feeling of the close body, look at the composition of the pants by favoring stretch and/or elastane materials, and take your usual size.

Here is an example of a collection to favor:

360 ° Full Stretch

If on the contrary, you like to be able to pass a t-shirt in your pants, move to the sandstone of your desires, and be sure that it goes: take a size above and favor the belt.

If you have a doubt, but you still like to wear adjusted clothes, opt for oversize models and take your usual size.

For example, this jacket model:

Vix nail jacket

If on the other hand the model of the jacket is adjusted, favor the size above.

Example of adjusted jacket model:

Tess officer jacket

Two possible reasons for this:

- either the product has been removed from the catalog due to a stock break

- either the product is not the toxik3 brand

Free delivery

Throughout Europe from € 80 purchase

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