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Returns & Conditions
Have you received your order but some items are not suitable? Don't worry, you can return them to us*. We offer you 1 return per order.
You have 30 days To return them to us from the date of receipt (period reduced to 14 days for articles on sales, promotions and good business). For an exchange or receive a refund, all the returned items must not have been used/worn and must imperatively be in the same condition as you have received them: correctly folded in their original packaging, with all the labels still attached.
We want to inform you that if you return products that are part of a commercial offer including a gift, You can keep the gift but its value will be billed during refund.
- The label of Prepaid return is available for France, Europe (Except Denmark, Norway, Sweden, Iceland, Latvia).Your return is offered to mainland France and Belgium. For other countries, in the event of use, a package is deducted from your refund:
-€ 9: Europe Zone 1-2 Austria, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom
-12 €: Europe Zone 3-4 Bulgaria, Croatia, Cyprus, Czech Republic, Finland, Greece, Hungary, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Albania, Andorra, Armenia, Belarus, Bosnia From the City of Vatican, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Isle Bouvet, Islands of Man, Åland Islands, Faroese Islands, Jersey, Kosovo, Reunion, Liechtenstein, Northern Macedonia, Mayotte, Moldova, Monaco, Montenegro, Saint-Marin, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey
- 25 €: rest of the world
*Return conditions: new item, not worn, not washed, labeled, folded properly in its original packaging.
Bring your order number (TX ...) and your account email, then complete your return request via this Return form. A return label will be sent to you by email.
Prepare your package
Return the articles, not worn, not washed, labeled, correctly folded in their original packaging.
Glue the return label to your package and place it towards a relay point Close to you.
Refund / exchange
The exchange/reimbursement is made upon receipt of the return package after its verification. The refund will be on the same bank card.
Returns in relay points:
Print a return label and place your package in the relay point of your choice.
Find the relay points around me:
World relay relay point
The return costs are your responsibility? Return the package to the following address:
Toxik3, 8 rue de la Haie Coq, CIFA Lot 47 bis, 93300, Aubervilliers.