Return conditions

Returns within 14 days

From the date of receipt

Information to be taken into account

Returns & Conditions

Have you received your order but some items are not suitable? Don't worry, you can return them to us.

You have 14 days To return them to us from the date of receipt. For a refund, all the returned items must not have been used/worn and must imperatively be in the same condition as you have received them: correctly folded in their original packaging, with all the labels still attached as well as the sheet of order.

We want to inform you that if you return products that are part of a commercial offer including a gift, You can keep the gift but its value will be billed during refund.

A participative package is deducted from your reimbursement. Here are the costs applied by country and zones:

  • € 3.50: Metropolitan France, Belgium
  • € 9: Germany, Luxembourg, Netherlands, Spain, Austria
  • € 12: Europe Zone 3-4 Bulgaria, Croatia, Czech Republic, Finland, Greece, Hungary, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, State of the city Vatican, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Islands of Man, Åland Islands, Faroese Islands, Jersey, Kosovo, Reunion, Liechtenstein, Northern Macedonia, Mayotte, Moldova, Monaco, Montenegro, Saint-Marin, Serbia, Switzerland, Svalbard and Jan Mayen , Turkey, United Kingdom
  • € 14: Ireland, Italy, Portugal
  • Back possible for countries in the rest of the world, but without a return label. You will have to take charge of organizing the return on your own.

We do not offer an exchange on our site.
If you want a new size, or colors, you will have to make a back and pass a new order.

If you want to buy your item in another size, we offer you Delivery costs For this new order. Just contact us at shop@toxik3.com, and we will be happy to help you.

Return form

01 - Make your return request

Bring your order number (TX ...) and your account email, then complete your return request via this Return form. A return label will be sent to you by email.

02 - Prepare your package

Return the articles, not worn, not washed, labeled, correctly folded in their original packaging as well as the control sheet.
Glue the return label to your package and place it towards a relay point Close to you.

Feedback

  • Returns in relay points with Mondial Relay: Print a return label and place your package in the relay point of your choice.
    Find the relay points around you:
    World relay relay point
  • Home feedback with Colissimo: Print a return label and place your package at the post office.
  • Other feedback: The return costs are your responsibility? Return the package to the following address:
    Toxik3, 8 rue de la Haie Coq, CIFA Lot 47 bis, 93300, Aubervilliers, France

03 - Refund

The refund is made upon receipt of the return package after its verification. The refund will be on the same bank card.

Support

A question ?

Our FAQ contains many questions - answers.
Perhaps we already have the answer to yours!
Otherwise, send us an email, we will respond as quickly as possible.

See Frequent Questions (F.A.Q) Contact us