Have you received your order but some items are not suitable? Don't worry, you can return them to us.

You have 14 days to return them to us from the date of receipt. For a refund, all returned items must not have been used/worn and must be in the same condition as you received them: correctly folded in their original packaging, with all labels still attached as well as the order sheet.

We would like to inform you that if you return products that are part of a commercial offer including a gift, you can keep the gift but its value will be charged upon reimbursement.

Return label is available for France and Europe (except Denmark, Norway, Sweden, Iceland, Latvia).

To obtain your label, click on the returns form in the info bar and enter your order number and your email address, or Click directly here: return

A flat rate is deducted from your refund. Here are the fees applied by country and zones:

- 3,50€ : Metropolitan France and Belgium
- 9€ : Germany, Luxembourg, Netherlands, Spain, Austria
- 12€ : Europe zone 3-4 Bulgaria, Croatia, Czechia, Estonia, Finland, Greece, Hungary, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Vatican City State, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Island of Man, Åland Islands, Faroe Islands, Jersey, Kosovo, Reunion, Liechtenstein, North Macedonia, Mayotte, Moldova, Monaco, Montenegro, San Marino, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, United Kingdom (UK).
- 14€ : Ireland, Italy, Portugal

A participatory package is deducted from your reimbursement. Here are the fees applied by country and zones:

- 3€ : Metropolitan France and Belgium
- 9€ : Germany, Luxembourg, Netherlands, Spain, Austria
- 12€ : Europe zone 3-4 Bulgaria, Croatia, Czechia, Estonia, Finland, Greece, Hungary, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Vatican City State, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Island of Man, Åland Islands, Faroe Islands, Jersey, Kosovo, Reunion, Liechtenstein, North Macedonia, Mayotte, Moldova, Monaco, Montenegro, San Marino, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, United Kingdom (UK).
- 14€ : Ireland, Italy, Portugal

Return possible for countries in the rest of the world, but without return label. You will have to take charge of organizing the return on your own.

Each returned product must be in its original condition, with label and packaging.
Add the order number on plain paper.
Put the order sheet
Use cardboard or an opaque pouch. You can choose packaging that is already used, but hide any old labels or text.

If you use the return label, stick it to the packaging and drop off the package without paying.

Otherwise, send back with the carrier of your choice to:
Fashion City - Toxik3 (lot 47 bis), 8/10 Rue de la Haie Coq - 93300 Aubervilliers. FRANCE

Packages remain your responsibility until receipt in our Toxik3 offices. We recommend that you carefully check all information in advance, keep proof of deposit and the tracking number of your package until your order is refunded.

Yes, for one of the following reasons:
- A product is not in its initial state
- The 30 day deadline has passed

In this case, customer service will contact you to find a solution, but your refund may be refused.

Returns are processed within 5 to 10 days after receipt at our offices for inspection.

You will be notified by email when your refund is processed.

We would like to inform you that if you return products that are part of a commercial offer including a gift, you can keep the gift but its value will be charged upon refund. We thank you for your understanding and we remain at your disposal for any additional questions or concerns via email: shop@toxik3.com

You can track the progress of your package using the tracking number available on your return label. You can do this directly on the Colissimo website via "Track your package" or on the Mondial Relay website via "Track your package", based on the return label you received.

We inform you that as soon as the returned product is received in our offices and its condition verified, we will immediately proceed to reimbursement. A notification email will be sent to you as soon as this operation is completed.

Please note that returns usually take more time than sending, because the carrier waits until it has enough packages to complete a trip, which is a common practice.

However, you can track the progress of your package using the tracking number available on your return label. You can do this directly on the website. Colissimo via "Track your package" or on the website Mondial Relay via "Track your package", based on the return label you received.

Please only contact us after 3 week deadline if necessary, as we will not respond to any emails regarding the tracking of your return before this period.

You can write to us at: shop@toxik3.com, or directly use the form at the bottom of the page on the information bar.

Our sizes are French. We do not size large or small. It is advisable to take your usual size.

When in doubt, it's like shoes, take the size larger!

To guide you, most products have this information in the description. The model's height and what she is wearing.

Yes, most of our jeans contain elastane for your comfort. You will also find the composition of each product in the description.

Yes, we have a size guide for our jeans and pants, which you will find just above the "add to cart" button.

Otherwise you can also find it by clicking on the following link:

Size guide

Here it all depends on you and how you like to wear your clothes. Are you more comfortable when the pants stick to your body, or do you prefer to be freer in your movements?

If you like to have a close-fitting feeling, take a good look at the composition of the pants, favoring stretch and/or elastane materials, and take your usual size.

Here is an example of a collection to promote:

360° full stretch

If, on the contrary, you like to be able to put a t-shirt in your pants, move as you wish, and be sure that it fits: still take a size larger and favor the belt.

If you are in doubt, but still like to wear fitted clothes, opt for oversized models and take your usual size.

For example this jacket model:

clou vix jacket

If, on the other hand, the jacket model is fitted, choose the larger size.

Example of fitted jacket model:

Tess officer jacket

Two possible reasons for this:

- Either the product has been removed from the catalog due to a stock shortage

- Either the product is not from the Toxik3 brand