We offer delivery to relay points in countries covered by Mondial Relay and home delivery via Colissimo for the majority of European countries.

We work with two partner carriers:

• Mondial Relay for delivery to a relay point.
• Colissimo (La Poste) for home delivery with signature.

The choice of carrier depends on the delivery method selected when placing your order.

Delivery to relay points via Mondial Relay is offered in the following countries:

Metropolitan France (FR), Germany (DE), Austria (AT), Belgium (BE), Spain (ES), Italy (IT), Luxembourg (LU), Netherlands (NL), Portugal (PT), Poland (PL).

Home delivery via Colissimo is offered in the following countries:

Metropolitan France (FR), Germany (DE), Austria (AT), Belgium (BE), Bulgaria (BG), Cyprus (CY), Croatia (HR), Denmark (DK) Spain (ES), Estonia (EE), Finland (FI), Greenland (GL), Guernsey (GG), Jersey (JE), Latvia (LV), Liechtenstein (LI), Lithuania (LT), Great Britain (GB), Greece (GR), Hungary (HU), Ireland (IE), Iceland (IS), Italy (IT), Luxembourg (LU), Malta (MT), Monaco (MC), Norway (NO), Netherlands (NL), Portugal (PT), Poland (PL), Switzerland (CH), Slovakia (SK), Slovenia (SI), Sweden (SE), Czechia (CZ), Turkey (TR).

If your country does not appear in the list of countries offered, you can contact us for a quote. We invite you to contact our customer service for this purpose.

Delivery costs are updated and calculated as close as possible to the price list applicable to our partner carriers based on the delivery method chosen (at a relay point via Mondial Relay, at home via Colissimo), the destination and the weight of the package. Delivery costs are calculated for your order before the payment stage.

Delivery times vary depending on the delivery method and destination. Below are the indicative deadlines provided by our partner carriers.

Delivery to relay point (via Mondial Relay):

• Metropolitan France, Belgium, Luxembourg: 3 - 5 days
• Germany, Austria, Spain, Italy, Netherlands, Poland, Portugal: 3 - 6 days

Home delivery (via Colissimo):

• Metropolitan France, Monaco: 24 - 48 hours
• Belgium, Luxembourg, Netherlands: 3 - 5 days
• Austria, Guernsey, Jersey, Ireland, United Kingdom, Switzerland: 4 - 8 days
• Denmark, Estonia, Greenland, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czechia, Slovakia, Slovenia, Sweden: 5 - 9 days
• Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Türkiye: 5 - 10 days
  
  

Tracking of your package is accessible via the shipping confirmation email. You can follow its delivery directly on the tracking links:

• Colissimo : https://www.laposte.fr/outils/suivre-vos-envois
• Mondial Relay : https://www.mondialrelay.fr/suivi-de-colis/

In the event of a delay of more than 7 days, we invite you to contact our customer service.

Parcels returned to the sender for reasons of non-presentation of the recipient (for example after expiry of the holding period at the collection point) are treated as an automatic return. The amount of the order concerned, deducted from shipping and return costs, will be refunded after receipt and verification of the returned package.